FAQ

We do. Unlike many suppliers who simply buy in pre-made frames, Midhurst Windows and Doors is a true in-house manufacturer. Every timber window and door we install are fabricated by our own team of skilled joiners right here in our Midhurst-based workshop in West Sussex. We also have further capacity, which includes painting and glazing facilities, in Guildford, Surrey.

We are incredibly proud to be a Made in Britain supplier. By manufacturing our own products, we maintain total control over the quality of the timber, the precision of the joinery, and the excellence of the finish. This local approach means your windows aren't just coming off a factory line; they are bespoke pieces of British craftsmanship tailored specifically to your home.

At Midhurst Windows and Doors, we don't just use wood; we use the world’s leading high-technology timber: Accoya.

While we have the craftsmanship to work with various traditional hardwoods, we have built our reputation on being a specialist Accoya supplier. We believe it is the only material that truly meets the demands of the modern homeowner while preserving the timeless aesthetic of traditional joinery.

Yes. Perfect for Victorian, Edwardian, and Georgian architecture, our sash windows blend traditional aesthetics with modern performance.

Traditional Detail: We can replicate historic features like glazing bar patterns, horn details, and arched frames.

Modern Function: Available with traditional weights and cords or modern spiral balances.

Efficiency: Fully draught-proofed and fitted with high-performance double glazing as standard.

Yes. These are handmade cottage-style windows designed to be flush-fitting and sympathetic to your home’s original look.

Bespoke Shapes: We can create custom sizes and shapes, including bay windows and arched tops.

Durability: Most of our casements are made from Accoya timber, which comes with a 50-year anti-rot guarantee and exceptional thermal stability.

The short answer is no. At Midhurst Windows and Doors, we have made a conscious, specialist choice to work exclusively with bespoke timber, with a particular devotion to Accoya wood.

While uPVC is a common choice for many, we believe your home deserves a material that offers more than just utility. We specialise in handcrafted, energy-efficient timber solutions that honour the character of period properties and enhance modern homes alike.

Yes. Traditional single glazing consists of a single pane of glass, typically 4mm thick. While modern building regulations generally require higher levels of insulation for new installations, we offer single glazing primarily for heritage restoration projects and the repair of original timber sash or casement windows. This option is ideal for maintaining the authentic, slender appearance of historic windows where preservation of the original fabric is a priority. 

Yes, there are two types.

Standard Double Glazing

Our standard double-glazed units are the most popular choice for modern comfort. These consist of two panes of glass separated by a 16mm argon-filled cavity. We use high-performance "Softcoat" Low-E glass, which features a microscopic coating to reflect heat back into your home. This option offers excellent thermal insulation, significantly reduces external noise, and helps eliminate condensation, making your home warmer and more energy efficient. 

Heritage Double Glazing

Heritage (or Slimline) double glazing is specifically designed for period properties and listed buildings. These units are much thinner than standard double glazing with a narrow 4mm–6mm cavity. This allows them to be fitted into traditional timber frames without the bulky appearance of some modern units. Heritage glazing provides the thermal benefits of double glazing while remaining sympathetic to the historic character of your property, making it a favourite for local planning applications. 

Our team is experienced in working with local authorities and conservation requirements. 

Contact us today for a consultation to find the perfect fit for your home.

Absolutely. We believe your windows should be as unique as your home. While many of our clients opt for our standard high-quality white gloss or satin finishes, we offer a virtually limitless palette for your new timber frames. 

It is also possible to opt for a two-tone or dual colour finish which allows you to pick different colours for the inside and outside of your new windows/doors.

We don't just "paint" our windows; we protect them.

Factory Finished: All windows are spray-applied in our controlled factory environment before installation.

Microporous Paint: We use specialised timber coatings that are "breathable." This allows the wood to move naturally while providing a durable, weather-resistant barrier.

Pro Tip: Because we use high-performance timbers like Accoya, our paint finishes often last significantly longer than they would on standard softwoods, meaning much less maintenance for you over the years.

Based in our workshop in Midhurst, West Sussex, we provide our design and installation services to homeowners across a 50–60-mile radius. We primarily serve the South Coast and the Home Counties, ensuring that our bespoke timber products are available to a wide range of regional properties.

Our core coverage area includes:

West Sussex: Midhurst, Chichester, Petworth, Arundel, Horsham, and surrounding villages.

Hampshire: Petersfield, Portsmouth, Winchester, Alton, and Southampton.

Surrey: Haslemere, Farnham, Guildford, and Godalming.

East Sussex: Brighton & Hove, Lewes, Uckfield, Haywards Heath, Burgess Hill, and Eastbourne.

Whether your home is a coastal cottage, a rural farmhouse, or a town-centre townhouse, we can provide solutions tailored to your property's specific needs.

Getting a quote for your project is straightforward and obligation-free. We follow a simple three-step process to ensure you get an accurate price and the right technical advice for your home:

1. Initial Contact

You can reach out to us by calling 01730 813045 or emailing info@midhurstwindows.co.uk. Alternatively, you can visit us at our office in the Holmbush Industrial Estate (Monday–Friday, 8am–4pm). Let us know a few details about your project—such as whether you are interested in windows, doors, or a mixture of both. 

2. The Free Consultation

We will arrange a convenient time to visit your property for an initial consultation. During this visit, we will measure your openings and discuss which of our service options best fits your individual needs.

3. Your Detailed Estimate

Following our visit, we will send you a formal, free quotation via email. This provides a clear breakdown of costs and specifications, giving you the time to consider the options without any high-pressure sales tactics. 

Should you choose to proceed, we will then schedule a final technical pre-manufacture survey to finalise all manufacturing drawings and details before production begins.

Our average lead time for installation is currently 12 weeks from the date your final drawings are signed off.

As every window and door is unique and manufactured in our own workshops, this timeline allows us to maintain the high standards of craftsmanship our customers expect. The process typically includes your initial consultation, a technical survey, the preparation of detailed manufacturing drawings, and the precision hand-building of your joinery. The specific lead time can vary slightly depending on the complexity of your project and if you have priority requirements, we will always try to accommodate.

Our workshop and offices are open during the following hours:

• Monday – Friday: 8:00 AM – 4:00 PM
• Saturday & Sunday: Closed

Our Commitment to Communication at Midhurst Windows & Doors Ltd Click we believe that clear and consistent communication is the foundation of a successful project. We understand that choosing new windows and doors is a significant investment, and we pride ourselves on being responsive to our clients. It is very rare that you won’t receive a prompt reply from us; whether you have a technical question or need a project update, our team is dedicated to keeping you informed every step of the way.

We take immense pride in the longevity of our handcrafted joinery. Because we are an in-house Made in Britain manufacturer, we have total confidence in the materials we select and the skill of our joiners. Your investment is protected by a clear and robust guarantee structure:

• 50-Year Anti-Rot Warranty: We specialise in using Accoya® timber, a high-performance wood that is incredibly durable and stable. We provide a 50-year warranty against rot and fungal decay on our Accoya products, ensuring your frames last a lifetime.
• 7-Year Paint Guarantee: Using premium, factory-applied micro-porous coatings, we provide a 7-year guarantee on our paint finishes, protecting your windows from the elements while allowing the wood to breathe.
• 5-Year Glass Guarantee: We offer a 5-year warranty on all our sealed units against seal failure or misting.
• 1-Year Installation Warranty: Our dedicated team ensures every window and door is fitted to the highest standard. We provide a 1-year warranty on the installation itself to ensure everything is operating perfectly.

Professional Peace of Mind

In addition to our manufacturer warranties, our work is fully supported by our memberships with FENSA and the GGF, and we provide insurance-backed guarantees through the IWA.

All the sash windows, casement windows and doors that we supply are fully compliant with current Building Regulations. New sash windows, casement windows or doors that fit into existing frames are not required to comply with regulations as such work does not affect the structure of a building. Listed buildings and conservation area properties may be exempt from regulations – your local planning authority will be able to advise you if you are unsure.

Yes. We believe that professional accreditation is vital for your peace of mind. Our registrations ensure that your installation meets the highest industry standards for safety, quality, and consumer protection.

We are proud members of the following organizations:

• FENSA: As a FENSA-registered company, our installations are regularly assessed to ensure they comply with building regulations. This also means we can self-certify our work, and you will receive a FENSA certificate upon completion—a crucial document when selling your home.
• GGF (Glass and Glazing Federation): Our membership with the GGF demonstrates our commitment to the highest technical standards and ethical business practices within the glazing industry.
• IWA (Independent Warranty Association): We provide IWA deposit protection and insurance-backed guarantees, ensuring your investment is fully protected from start to finish.
• Made in Britain: We are proud to display the Made in Britain mark. All our timber windows and doors are handcrafted by our skilled joiners right here in our Midhurst workshop, supporting local craftsmanship and British manufacturing.

Our commitment to these professional bodies extends to the quality of the materials we use. 

We accept all major credit cards (except Amex) for deposit payment only up to a value of £10,000 including VAT. Unfortunately, we don’t offer any finance arrangements.

No

Our services are covered under a full public liability insurance policy.