FAQ

  • Do you do uPVC windows?

    No

  • What timber do you use?

    Accoya

  • What type of windows do you do?

    Casement and Sash

  • Can you pick any colour?

    Yes, we colour match up to 95%

  • Can you have a different colour from the inside to the outside?

    Yes, subject to price uplift. 

  • Do you do single glaze?

    Yes, we also specialize in Heritage glazing in line the local authorities and planning applications

  • Do you do double glaze?

    Yes

  • Do you do like for like?

    Yes

  • Can you replace glass?

    No

  • How can I get a quote?

    Complete our online “Request a Quote” form or call us on 01730 813045 to discuss how we can help you with the service required and book an appointment.

  • What is our current lead time for installation?

    We average around 12-16 weeks for installation from sign off of drawings, this time consists of a survey taking place, drawings provided and then going into manufacturing. 

  • What areas do you cover?

    We endeavour to serve as much of the South-East of England and surrounding counties as possible and have been installing & renovating sash windows, casement windows and doors throughout these areas. We cover areas including Central London, South London, South West London (except North and East London locations), Surrey, Berkshire, Kent, Hampshire, Middlesex and Sussex.

  • What are your opening hours?

    We are open and able to assist you every Monday to Friday from 8am to 4pm

  • What payment methods are available?

    We accept all major credit cards (except Amex) for deposit payment only up to a value of £10,000 including VAT. Unfortunately, we don’t offer any finance arrangements.

  • What qualifications do you hold? Are you registered with any professional bodies?

    We are FENSA registered and members of the GGF, Made in Britain, Accoya 

  • Who manufactures the windows?

    Unlike many other companies, we manufacture our windows and doors in our purpose-built, state-of-the-art workshop and then our own full-time fitters will install them. Our team is equipped to handle the entire project from consultation to warehouse to fitting and aftercare.

  • Do the windows and doors you supply satisfy building regulations?

    All the sash windows, casement windows and doors that we supply are fully compliant with current Building Regulations. New sash windows, casement windows or doors that fit into existing frames are not required to comply with regulations as such work does not affect the structure of a building. Listed buildings and conservation area properties may be exempt from regulations – your local planning authority will be able to advise you if you are unsure.

  • What type of guarantees do you offer?

    We offer a 50-year timber guarantee for Accoya and a 10-year guarantee for Grade A Redwood, Sapele Hardwood and European Oak. We want you to be over the moon with your new windows or doors and our promise is simple. If there is something you are not happy with, no matter how small, we will come back and fix it – no quibbles.

  • Are you covered under a full public liability insurance policy?

    Our services are covered under a full public liability insurance policy.